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Thank you for visiting www.shwa.in (the “Website”). This privacy and security policy (the “Policy”) explains the information we collect about you, how we use the information, some of the security steps taken to protect the information, and the choices you have to review, revise and/or restrict our usage of this information. This Policy is part of the Terms & Conditions of Use that govern the Website and is binding on all Website users.

If you have any objections to this Privacy Policy, you should immediately discontinue use of the website.

Personal Info & Its Use

Shwa is totally committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

Shwa uses your IP address to help diagnose problems, if any, with our server and to administer our web site. Your IP address is used to help identify you and your shopping cart to gather broad demographic information. We use cookies to keep track of your shopping cart and to deliver content specific to your interests. Our site's registration form requires users to give us contact information (like their e-mail address), unique identifiers (like a password), financial information (like their account or credit card numbers), and demographic information (like their zip code, age, or income level). We do not market this information to any outside companies. The customer's contact information is also used to contact the visitor, when necessary.

You're Consent

We will not give your name, address, e-mail address, credit card information or personal information to any third party excluding partners from whom you may have linked to our site without your permission. Shwa also allows customers to create an account with itself. This allows the user to simplify his or her purchase process at our site. All the information that a customer may supply when creating an account will be held in the strictest confidence. It will be used simply to manage the payment of orders and shipping of it. Shwa does not share any private financial information about its customers with any outside company or agency unless required by law.

Communication & Marketing

If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post &, telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of Shwa. From time-to-time, Shwa may run contests on our site in which we ask visitors for contact information. We use contact data from our contests to send users information about Shwa and promotional material from some of our partners. Users may opt out of receiving future mails if they wish.

All Shwa members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by visiting your Account. You can access Your Account once you register and login.

What are Cookies?

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit Shwa, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

Site Statistics

We may disclose aggregate, anonymised statistics about the number of visitors to this website or number of purchases made as required by our investors. Demographic and profile data may be used to tailor the visitors' experience at our site, showing them content that we think they might be interested in and displaying the content according to their preferences. This is designed only to enhance the shopping experience.


- Secure Shopping

Shwa has signed with CCAvenue for accepting credit card transactions. All credit card transactions are securely managed by the CCAvenue Payment Gateway.

Shwa places top most priority on the information you give us. We pledge for the security of your personal information: as a result, there has never been and will never be a single instance of sale or rent of your personal information to any third party from Shwa. We value your trust very highly, and we do not refer to or use your information except in the delivery of a great shopping experience, and in no other way than described in the Privacy Policy.

For security purposes and as a protection to our customers, all online orders are subject to credit card authorization and verification with the credit cardholder and issuing bank. Shwa reserves the right to cancel or delay an order due to verification process. Should this occur, an email notification will be sent.

Transfers of your Information

Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Disclosures of your information

We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Shwa, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Third party sites

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Contacting Shwa: If you have any additional questions regarding shopping on our site that are not answered above, please email us at:  customercare@shwa.in


- Customer Services

Order Information

Shwa accepts the following forms of credit card and debit card payments -

Visa, MasterCard, Diners, American Express, JCB, ITZ, Paymate

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Shwa reserves the right to accept or decline your order for any reason at any time.

All orders placed must obtain verification pre-approval with an acceptable method of payment. We may require additional verification or information before accepting any order. If additional information is necessary, we will contact you via email or telephone number at the email address/telephone number provided on your order. Shipping and delivery time frames quoted on the site will not begin until appropriate approval and verification of your order has been obtained.

Unvailability Policy

At times, your order may be out of stock. In this event, Shwa will place your order on backorder and notify you via email with the status of your order. If you wish to cancel your order while on backorder status, please see Returns & Exchanges. If the expected delivery date of the item is greater than 30 days, Shwa will notify you that the order has been cancelled due to an out of stock status. All notifications will take place via email.

Error & Omissions Policy

In the event if a product is listed at an incorrect price due to a display or typographical error Shwa shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Shwa shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Shwa shall immediately issue a credit to your credit card account to the amount of your original charge.


- Shipping

Shipping Options

Deliveries will take place between 9.00 am and 6.00 pm unless otherwise specified.

Orders are shipped Monday through Friday, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following week.

Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of Shwa. These interruptions include but not limited to transportation system, customs clearance issues, shipping carrier or cardholder's credit card bank delays.

Tracking information may not be available for up to 48 hours after an order is shipped from our warehouse.

For more information or if you have any problem please contact our customer service team at customercare@shwa.in

Tracking Information

A single service provider may not have a strong network in all countries hence in order to optimize shipping lead times Shwa works with several different service providers across countries. A mail containing details of the service provider as well as the tracking information will be sent to you within 48 to 72 hours after an order is shipped from our warehouse.

Taxes, Duties and Charges

Shwa cannot be held responsible for any additional charges such as taxes, duties, tariffs, or any other fees that may apply to international orders. To find out which if any of these may apply, please contact your local government.

Shwa will not incur shipping or insurance charges on merchandise that is returned. The merchandise is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the merchandise to us is your responsibility.


- Returns & Exchange Policy

Policy

At Shwa, we want you to be completely satisfied with your purchase and enjoy your shopping spree. We have framed our Return Policy to meet your various complaints. When you need to return an item, please review the complete details of our return policy below to determine if any special return conditions apply.

We do not accept returns on specially ordered and customized items under any circumstances.

Merchandise

A full refund on the purchase will be applicable for damaged products. All products will be accepted for a refund only if they are returned in their original packaging.

You cannot return a product over any price issues or delivery charges. You are not eligible to return products which have been used. Once you have obtained a return authorization from us you have 8 business days to get the merchandise back to us.

Shwa Store credits equal to the MRP of the product purchased, will be given to the customer.

The customer incurs any shipping fees, transaction fees and insurance fees for returned merchandise.

Damaged Merchandise

We closely inspect every piece of merchandise that leaves Shwa. All merchandise that leaves here is brand new. If you feel your merchandise is damaged, you must let us know within 3 days after your carrier has delivered the package. We must receive a verbal phone confirmation that you would like to return the merchandise and you must have a return authorization number from us. In addition you will incur any shipping fees, transaction fees and insurance fees. Once you have obtained a return authorization from us you have 8 business days to get the merchandise back to us. If our staff finds that the merchandise is defective or damaged, then, we will repair or replace as deemed necessary. If we find that the merchandise is not defective in any way or has been misused, then the merchandise will be shipped back to you.

Order Cancellation

Order cancellations must be done by sending an email to customercare@shwa.in    Shwa store credits of the MRP of the  merchandise will be given to the customer. If however your order has already been processed and you still need to return the order to us the merchandise returns policy will be applicable in this case.

Wrong Orders

If the item you received is not what you originally ordered, please email customercare@shwa.in  quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advice on how to proceed with the return.